Return and Refund Policy

Effective Date: April 2026

All Sales Are Final

All auction sales are final. Buyer's remorse is not a valid reason for return.

"Not as Described" Claims

If an item is materially different from its listing (wrong item, undisclosed damage, counterfeit, missing components), you may file a dispute within 7 calendar days of delivery.

How to File

1. Log in to your account
2. Contact us through the Platform messaging system
3. Include photographs showing the discrepancy
4. Do not return the item without authorization

Resolution

We will review within 5 business days and may issue a full refund (item returned at our expense), partial refund (buyer keeps item), or denial if the item matches the listing. Refunds are issued to the original payment method.

When will my refund arrive?

Once we issue the refund through Stripe, it typically appears on your card in 5 to 10 business days. The exact timing is set by your card issuer, not by us, since the refund moves as a separate credit through the card network and your bank's batch cycle.

• Most US banks post refunds in 3 to 7 business days. Some take the full 10.
• Most issuers do not show a "pending refund" in your banking app the way they show pending charges; the credit simply appears when it posts.
• 7-day inspection refunds are issued the same business day we receive the returned item, then the bank-side window starts.
• Charge 2 (shipping) refunds when a shipment is cancelled after the shipping charge processed; Charge 1 (item + premium + tax) is unaffected by a Charge 2 refund.
• If you see nothing after 10 business days, email info@uscollectiblesne.com with your order number; we can confirm the refund was issued and pull the Stripe receipt for your bank.

Shipping Damage

Photograph damage immediately and file within 7 days. Insured items ($500+): we file the carrier claim. Uninsured items: shipping damage is at buyer's risk.

Chargebacks

Filing a credit card chargeback without using the dispute process may result in permanent account suspension.

Questions? Contact info@uscollectiblesne.com